General Information

Plant Availability

We propagate approximately 2000 maples each season. By offering trees that we propagate it creates a juggling act that makes it hard to stock hundreds of each selection. But this allows us to know the source of each tree we sell. Overall, we try to grow an adequate number of each variety for the season to keep our customers satisfied and coming back year after year.

Ordering

If you prefer ordering by phone you can call us at 707.397.5731.

If you cannot accommodate an immediate planting date, we can hold your plants here right up until May. We do not hold plants over the summer for a fall planting.

We will ship your plants approximately 1 weeks after confirmation of your order or sooner.

Substitutions

We will not make substitutions on your order without your prior permission.

Shortages/Refunds

We make every effort to completely fill your order, however this is not always possible. Credit card orders are charged at the time of purchase. If you are due a refund you can expect an epayment before or soon after the shipment of your order.

Cancelled Orders

Cancelled orders will be charged a 3.5% credit card charge fee, a fee that is imposed on us by the credit card company. If you decide to cancel your order before it is shipped and we are holding your trees for a later delivery time, we will refund you except for 20% of the total price for credit card fee, handling and care. If you cancel your order after the trees are packed and not shipped, there is a 30% handling and restocking fee.

Sales Tax

Under the California Sales and Use Tax Act we are required to collect sales tax on all sales made in California. Deliveries to out of state customers are exempt. The law requires us to presume that all sales are taxable unless exempt status is established.

Plant Sizes

All plants have gone through at least one year of growing since they were grafted. 1 gallon plants are 1-3 yrs old and the 2 gallon plants are 3 -5 yrs old.

Damaged Plants and Plant Failures

If you notify us within 7 days that there is an issue with the quality of your plants, and they fail within the first 30 days, you may be eligible for a store credit, one-time replacement plant, or a full refund. Please see: 30 Day Guarantee for more information.

If a plant is damaged in transit or dies within the first 30 days of shipment, In no case shall Mendocino Maples be liable for more than the original purchase price of the plant.